Abbie - Off-the-Shoulder Satin Wedding Dress
SHIPPING
WEDDING DRESSES
Making your wedding dress takes care, attention and a little time. We need around 10 weeks to complete your order, and get your perfect bridal gown delivered to your doorstep.
Made to measure wedding gowns may take up to 16 weeks to complete.
Standard processing time for standard orders ( excluding wedding dresses) is 5 business days
Domestic shipping: Up to 14 days
International Shipping: Up to 21 days
If you need express shipping, please message us for the fastest shipping option.
Are you a last minute bride? Our Custom Rush service prioritises your order, and puts you ahead of the line. Wedding Dress Express orders take around 6 weeks (or quicker) to make and deliver your dress.
SAMPLE WEDDING DRESSES
Our sample sale dresses are ready for immediate delivery, and can be with you in as little as 3-5 days in the UK, and 10 days for international deliveries.
Please see label for washing and care instructions for your garment
MADE TO MEASURE
Our wedding dresses are available as made to measure for an additional cost. You can select this option before checkout. Select this option and your personal assistant will email you once your order has been processed, requesting your specific measurements. Your dress will then be custom made by our seamstresses according to the measurements provided.
RETURNS POLICY
We want you to be completely satisfied with your purchase, and so offer a full 14 day returns policy excluding bridal dresses and intimate wear such as gloves, shape wear and some bridal separates. Please contact us within 24 hours of receiving your delivery if you wish to make a return. The following items cannot be returned or exchanged:
- Made To Measure Wedding Dresses and Bridal Overskirts Are Non-Returnable: Your bridal dress is made to order specifically for you, so unfortunately we cannot accept returns for a full refund or an exchange on made to order wedding dresses or accessories. Custom orders and made to measure orders are considered a final sale.
- Custom or made to measure orders.
- Custom Rush or Express Delivery orders.
- Intimate items such as bridal sleeves and gloves, lingerie or shapewear for hygiene and health reasons.
- Items on sale and sample sale wedding dresses are classed as final sale.
CONDITIONS OF RETURN
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. All returned items must be in original packaging with tags attached. Once a tag is removed, an item cannot be returned.
RESTOCKING FEE
A restocking fee will be applied to all standard wedding dresses, wedding veils and bridal overskirts returns. Please see our returns policy for more information.
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. We cannot be responsible for customs delays when shipping internationally.
CANCELLATIONS
Where the returns period has expired, we will be happy to offer an exchange or store credit within 30 days up to the value of your purchase.Our full refund policy can be found here
