Shipping policy
Delivery Information:
At Velo Bianco, we are committed to ensuring a smooth and timely delivery process for our valued customers. Please take note of the following rules and guidelines to enhance your shopping experience:
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Delivery Timeframe: Delivery will be made as promptly as possible after your order is accepted. We strive to dispatch your order quickly to ensure you receive your items in a timely manner.
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Made to Order and Personalized Items: For items labeled 'made to order' or 'personalized,' delivery timelines may vary based on the specific product. Please refer to individual item descriptions for accurate and detailed information.
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Specialist Items and Handcrafted Products: Some specialist items, especially those handcrafted or made to order, may require additional time for production. We appreciate your patience as we ensure the quality of these unique pieces.
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Maximum Delivery Time: Regardless of the product type, delivery will be completed within 14 days of your order, unless otherwise stated.
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International Delivery: We proudly offer international delivery. However, please note that delivery costs and shipping times vary depending on the destination country. Ensure to check the specific details during the checkout process.
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Customer Responsibility: It is the customer's responsibility to accept the delivery. Please provide accurate delivery details to avoid any issues.
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Import Duties and Taxes: Customers are responsible for paying any import duties and taxes associated with international deliveries. Velo Bianco is not liable for these charges.
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Made to Order Items: Certain items, such as wedding veils, bridal overskirts, and bridal accessories designated as 'made to order,' may require up to 28 days for production.
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Wedding Dresses: Handmade to each order, wedding dresses have a processing and shipping time of 8-10 weeks. Your patience is appreciated as we craft your dream gown.
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Express Delivery Option: If you require expedited service, consider adding express delivery to your order during the checkout process.
We appreciate your understanding and cooperation as we strive to deliver quality products that meet and exceed your expectations. If you have any further inquiries or require assistance, please do not hesitate to contact us. Happy shopping!
Wedding Dresses
Our wedding dresses are lovingly made to order, using the measurements you provide. We may need to contact you to confirm certain details. Delivery can take up to 90 days. Express delivery may be available for an additional cost. Please contact us if you have any questions.
