TRY-AT-HOME REFUNDABLE DEPOSIT
HOW IT WORKS
Making your wedding dress takes care, attention and a little time. We need around 10 weeks to complete your order, and get your perfect bridal gown delivered to your doorstep. Are you a last minute bride? Our Custom Rush service prioritises your order, and puts you ahead of the line. Express orders take around 6 weeks (or quicker) to make and deliver your dress.
SAMPLE WEDDING DRESSES
Our sample sale dresses are ready for immediate delivery, and can be with you in as little as 3-5 days in the UK, and 5-10 days for international deliveries.
Our Luxury Kimonos are each handmade to order. Standard shipping time can be up to 14 days within the UK, and up to 21 days for global deliveries
Please see label for washing and care instructions for your garment
We want you to be completely satisfied with your purchase, and so offer a full 14 day returns policy. Please contact us within 24 hours of receiving your delivery if you wish to make a return. The following items cannot be returned or exchanged:
- Custom or made to measure orders
- Custom Rush or Express Delivery orders
- Intimate items (bikini, lingerie or shapewear) for hygiene and health reasons
- Items on sale and sample sale wedding dresses
CONDITIONS OF RETURN
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
A restocking fee will be applied to all wedding dress returns. Please see our returns policy for more information.
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. We cannot be responsible for customs delays when shipping internationally.
Our full refund policy can be foundhere